Refund policy

We want you (and your little ones) to love your Luma Hat! If something isn’t quite right, here’s how we can help:

 

Returns

• You may return items within 30 days of delivery.
• Items must be unused, in original condition, and with tags attached.
• For change of mind, customers cover the return postage.
• If the product is faulty or damaged, we’ll cover the return shipping.

 

Refunds

• Once your return is received and checked, we’ll issue a refund back to your original payment method.
• Please allow 3–5 business days for the refund to appear in your account.

 

Exchanges

• Want a different size or colour? Simply place a new order and return the original item for a refund.

How to Start a Return

Email us at hey@lumaau.com with your order number and we’ll guide you through the process.