Processing Times

We know kids can’t wait! Orders are packed and shipped within 1–2 business days. You’ll receive a confirmation email with tracking details once your Luma hat is on its way.

Domestic Shipping (Australia)

• Standard Shipping: 2-6 business days
• Express Shipping: 1–3 business days

Shipping times may vary during peak holiday periods.

International Shipping

We ship worldwide 🌍

• Delivery times vary by country (usually 7–14 business days).
• Duties, taxes, or customs fees are the responsibility of the customer.

Tracking Your Order

Once shipped, you’ll receive a tracking link via email so you can follow your delivery.

Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please email us at hey@lumaau.com and we’ll help track it down.