Do you ship internationally?
Yes! We offer worldwide shipping. Whether you’re in Australia or overseas, we deliver our sun-safe baby and toddler hats right to your door.

How long will my order take to arrive?

• Australia: 2–6 business days (standard) or 1–3 business days (express).
  
• International: Typically 7–14 business days depending on your country. Tracking is included on all orders.
  

Do you offer express shipping?
Yes! You can select express shipping at checkout for faster delivery.

Can I track my order?
Yes, all orders come with tracking. Once your order has been shipped, you’ll receive a tracking number by email.

1. What sizes are available?

We currently offer sizes for 6–12 months, 1–2 years, 2–3 years, and 3–6 years.

2. How do I know what size to choose?

Check our sizing guide to find the perfect fit for your child.

3. What size hat for a 2-year-old?

Most two-year-old's fit a 50–52 cm toddler sun hat. Always measure your child’s head and choose adjustable designs so the hat can grow with them, ensuring comfort and secure coverage.

1. What are Luma Hats made from?

Our Luma Play range are made from 90% cotton and 10% elastane for the perfect mix of breathability and stretch.

2. Do the hats stay on active toddlers?

Yes! Each hat is designed with a secure, adjustable chin strap buckle, perfect for busy little ones who don’t like to keep their hats on.

3. How do I choose a sun hat for my toddler?

Pick a toddler sun hat with UPF 50+, a wide brim, breathable fabric, and an adjustable fit. A secure chin strap helps keep it on during play, making it one of the best sun hats for kids.

4. Should babies wear hats in the sun?

Yes, a baby sun hat is essential outdoors. Babies have sensitive skin and need extra protection. A soft, lightweight hat with good coverage helps shield their face and neck when UV levels are high.

1. How do I wash the hat?
Our hats are machine washable, gentle cold cycle recommended. Reshape and air-dry flat. For best results, iron the inside of the flap to keep it flat and straight.

2. Are sun hats better than sunscreen for babies?

A kids sun hat provides reliable physical protection, while sunscreen adds extra coverage. Both should be used together. Babies under six months benefit greatly from a hat because their skin is too delicate for frequent sunscreen use.

3. What temperature does a baby need a hat on?

In warm weather or strong sunlight, a baby sun hat helps protect delicate skin. Even on mild days, UV can be high in Australia, so focus on sun exposure rather than temperature alone.

Can I return or exchange a hat?
Yes, we accept returns and exchanges within 14 days of delivery, as long as the hat is unworn and in original condition. See our Returns Policy for full details.

What if my hat arrives damaged?
If something’s not right, contact us at hey@lumaau.com and we’ll make it right.

Send us a message via our Contact Page, email us at hey@lumaau.com or pick up the phone and give us a call on +61435941478. We're always happy to help!