Frequently Asked Questions
Orders & Shipping
Do you ship internationally?
Yes! We offer worldwide shipping. Whether you’re in Australia or overseas, we deliver our sun-safe baby and toddler hats right to your door.
How long will my order take to arrive?
- Australia: 2–6 business days (standard) or 1–3 business days (express).
- International: Typically 7–14 business days depending on your country. Tracking is included on all orders.
Do you offer express shipping?
Yes! You can select express shipping at checkout for faster delivery.
Can I track my order?
Yes, all orders come with tracking. Once your order has been shipped, you’ll receive a tracking number by email.
Sizing Guide
1. What sizes are available?
We currently offer sizes for 6–12 months, 1–2 years, 2–3 years, and 3–6 years.
2. How do I know what size to choose?
Check our sizing guide to find the perfect fit for your child.
3. What size hat for a 2-year-old?
Most two-year-old's fit a 50–52 cm toddler sun hat. Always measure your child’s head and choose adjustable designs so the hat can grow with them, ensuring comfort and secure coverage.
Product Info
1. What are Luma Hats made from?
Our Luma Play range are made from 90% cotton and 10% elastane for the perfect mix of breathability and stretch.
2. Do the hats stay on active toddlers?
Yes! Each hat is designed with a secure, adjustable chin strap buckle, perfect for busy little ones who don’t like to keep their hats on.
3. How do I choose a sun hat for my toddler?
Pick a toddler sun hat with UPF 50+, a wide brim, breathable fabric, and an adjustable fit. A secure chin strap helps keep it on during play, making it one of the best sun hats for kids.
4. Should babies wear hats in the sun?
Yes, a baby sun hat is essential outdoors. Babies have sensitive skin and need extra protection. A soft, lightweight hat with good coverage helps shield their face and neck when UV levels are high.
Care Instructions
1. How do I wash the hat?
Our hats are machine washable, gentle cold cycle recommended. Reshape and air-dry flat. For best results, iron the inside of the flap to keep it flat and straight.
2. Are sun hats better than sunscreen for babies?
A kids sun hat provides reliable physical protection, while sunscreen adds extra coverage. Both should be used together. Babies under six months benefit greatly from a hat because their skin is too delicate for frequent sunscreen use.
3. What temperature does a baby need a hat on?
In warm weather or strong sunlight, a baby sun hat helps protect delicate skin. Even on mild days, UV can be high in Australia, so focus on sun exposure rather than temperature alone.
Returns & Exchanges
Can I return or exchange a hat?
Yes, we accept returns and exchanges within 14 days of delivery, as long as the hat is unworn and in original condition. See our Returns Policy for full details.
What if my hat arrives damaged?
If something’s not right, contact us at hey@lumaau.com and we’ll make it right.
Still need help?
Send us a message via our Contact Page, email us at hey@lumaau.com or pick up the phone and give us a call on +61435941478. We're always happy to help!
How to keep a baby sun hat on?
To help your little one keep their baby sun hat on, choose a lightweight, breathable design with a soft chin strap. Luma AU’s adjustable baby bucket hats are made for comfort, so your child won’t fuss. Look for flexible brims and soft materials that stay secure even during playtime.
Where to buy a baby sun hat?
You can find stylish and protective baby sun hats at Luma AU. Our collection includes baby bucket hats, infant hats, and kids hats designed for comfort and UV protection. Browse our online store for soft, breathable fabrics and fun prints your baby will love - perfect for sunny days outdoors in Australia.
Where to find a sun hat that your baby will keep on?
At Luma AU, we create baby hats and infant bucket hats designed to stay put. Our adjustable straps, lightweight fabrics, and gentle fits make it easy for your baby to keep their sun hat on comfortably. Discover a range of kids hats in adorable colours that both parents and little ones love.
Which bucket hat is best for children?
The best bucket hat for children combines sun protection, comfort, and durability. Luma AU offers children's bucket hats with wide brims, breathable fabric, and secure straps - perfect for active outdoor days. Our kids bucket hats are designed to protect from harsh Australian sun while keeping your child cool and comfortable.
Which is a good bucket hat or sun hat?
Both bucket hats and sun hats offer great protection, but a kids bucket hat is often more versatile and secure for everyday wear. Luma AU’s children's hats combine style with UPF-rated fabric, ensuring full coverage without feeling heavy. Choose our baby bucket hats for a perfect blend of comfort and protection.
What bucket hats are popular in Australia?
In Australia, lightweight, breathable children's bucket hats are a must-have for sunny days. Popular choices include soft cotton or quick-dry fabric designs with adjustable straps. Luma AU’s range of baby bucket hats and kids hats are loved for their fun prints, durable quality, and reliable sun protection for active Aussie kids.
Why is a bucket hat called a bucket hat?
A bucket hat gets its name from its distinctive shape - a rounded crown and downward-sloping brim resembling a bucket. Originally used for outdoor protection, it’s now a staple in kids fashion too. Luma AU offers children's bucket hats that combine this classic style with practical sun protection for infants and toddlers.