Our Promise - Love it or Your Money Back

Shop with Confidence - Money back on your first hat, if you dont like it!

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You're going to love it!

Hey there! We're so confident you'll love your Luma hat (just like everyone else has) that if you're not completely happy, we'll give you your money back on your first purchase. Julie & Craig x

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  • What's covered

    • Change of mind, wrong size, or not quite the right colour
    • Unworn items in original condition, with tag's / packaging
    • Gifts (with order number or purchasers name)
    • Must be within 7 days of receiving your order.

  • What's not covered

    • Items that are used, washed, marked or damaged after delivery
    • Final sale/clearance items (if marked on product page)
    • Return parcels sent without tracking that are lost in transit

  • Faulty or incorrect items

    • If your hat arrives damaged, faulty, or not as ordered, we'll replace or refund and cover return postage.
    • Email hey@lumaau.com with your order number and photos.
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Ready to return?

Email us anytime - hey@lumaau.com

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